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Order Pro targets that gap with three agents, each
handling a specific part of the order workflow:
● Respond Agent drafts reply suggestions to customer
messages using the context already in the conversation
thread.
● Match Agent matches products to customer requests
using the context of the entire order, rather than
evaluating line items one at a time
● Summary Agent turns a long customer conversation into
a short, scannable summary in seconds.
Each agent suggests. The rep reviews, edits, and decides
what goes out.
“Speed to serve is what wins the counter,” said Jack
Carrere, CEO and co-founder of Prokeep. “Customers don’t
care how many steps sit between their request and an
answer; they care how fast they get it. There’s a world
where software handles the mundane work end to end and
surfaces the exceptions for a rep to review: a jobsite
detail, a substitution the customer will accept, an
account that is about to churn. We built Order Pro to
get every request moving the moment it arrives and put
the right things in front of the rep, so their time goes
where the relationship is.”
Order Pro arrives alongside additions to Prokeep's Order
Automation product, which turns any customer request,
including photos and handwritten lists, into an ERP-ready
quote. New Quote
Follow-Up capability surfaces pending quotes that need
attention before they go stale, closing a gap where
distributors commonly lose orders they already bid.
Together, these products make what Prokeep calls the
Order Engine: capturing the request, turning it into an
accurate quote, and giving reps back the time to pursue
the next order.
Prokeep customers using its automation and outreach
products report up to 2X more order capacity and 30%
more orders from active and inactive customers.
Order Pro is available to Prokeep customers beginning
October 14, 2026.
Learn more at
prokeep.com/order-pro
About Prokeep
Prokeep is the AI-Powered Order Engine for wholesale
distribution. Used by more than 1,700 distributors
across 8,600+ locations, Prokeep centralizes customer
communication, turns any request into an ERP-ready
quote, and helps counter teams serve customers faster
and drive
more orders. Since 2016, Prokeep has powered more than
20 million customer conversations and over $30 billion
in distributor revenue. Learn more at prokeep.com.
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