CoolAutomation, an industry leader in HVAC connectivity solutions, is launching its new cloud-based HVAC Remote Service Provision and Control Application Solutions.

The new solutions allow HVAC service professionals to diagnose HVAC problems remotely and save unnecessary and costly travel time. HVAC professionals can now remotely troubleshoot issues using real-time and historic data trends and big-data analysis, and receive automatic error and anomaly notifications in their office or on their mobile phones.

According to Roy Muchtar, VP of Products at CoolAutomation, “The Service Provision Solution is truly revolutionary for HVAC service companies and professionals as it provides the ability to remotely and intelligently monitor, diagnose, and proactively service HVAC systems”. He adds, “As the world is facing one of the major pandemics in history, with travel restrictions affecting almost every aspect of how industries operate, it is even more evident that having the infrastructure for remote services is an essential element in assuring business continuity. Our new Service Provision Solution provides exactly the tools that will allow HVAC service providers to offer remote services to their existing clients while attracting new customers who now understand the value of remote service for their business”.

The Service Provision Solution delivers many unique benefits such as remote HVAC diagnostics and monitoring, customizable predictive maintenance alerts and error notifications, and built-in support for multi-vendor HVAC environments.
 

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Using the new Service Provision Solution, HVAC service professionals can define rules for automatically identifying system anomalies that may indicate potential system malfunctions. Together with push notifications, this provides a powerful and unique preventive maintenance service offering. Furthermore, in commercial HVAC deployments, it is quite common to find more than one HVAC brand installed in one site or facility. HVAC companies and service professionals now have a one-stop solution to remotely access, diagnose, and service such hybrid installations.

With many businesses currently rethinking expenses, these new tools can improve HVAC service providers’ efficiency and drive operational costs down: fewer unnecessary site visits and travel downtime, preliminary ‘remote visits’ that help HVAC service teams arrive prepared on-site with the right equipment and spare parts, expedited support cycle from diagnostics to repair and optimized system efficiency for better customer experience.

The Solution was tested over the first quarter of 2020 and now supports our customers in the US, Israel, and Australia.

In addition to the Service Provision Solution, CoolAutomation is also launching its new cloud-based HVAC Control Application.

The Control Application allows end-users to remotely control their HVAC with features such as turning units on/off, setting temperature setpoints, changing operation modes, setting custom schedules, and more. The new application presents immediate feedback and confirmation from the HVAC unit that the change was made and displays actual error codes to help with troubleshooting or contacting service teams.

According to Yaron Benvenisti, CoolAutomation CEO, “As an industry leader in technologies for HVAC automation and connectivity, we are delighted to unveil these 2 products. Our Internet of Climate (IoC) solutions are a universal concept designed to allow any climate system to be internet-connected easily, securely, and reliably. These technologies will play a crucial role for any professional within the HVAC service, management, or home and building automation industries – especially in today’s accelerated rate of demand for remote technology and adoption.”

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