Educational Services, a business unit of Emerson Climate Services LLC, a business of Emerson (NYSE: EMR), today announced the  introduction of the Copeland™ Technical Specialist Program, a five-stage program designed to establish Copeland product experts within wholesale branches to better serve contractor customers.
 

“In a recent survey about their training needs, wholesaler technical specialists told us that to better serve their customers they needed to know more about Copeland products, especially with the advent of digital controls and diagnostics,” said Larry Banas, director of educational services, Emerson Climate Technologies. “Technology has changed the way compressors and condensing units are used and serviced, and the technical specialist at the wholesaler wants to be the go-to expert for contractors when they have questions or service needs.”

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The new five-stage program requires candidates to:
• Pass an online Fundamentals of Refrigeration course
• Pass a prequalification exam
• Have already attended a Compressor Operation and Service Seminar program
• Attend a week-long Copeland Technical Specialist Class at the company training
center in Sidney, Ohio
• Attend monthly continuing education WebExTM meetings following graduation.

“The responsibilities that come with being a Copeland Technical Specialist include
providing contractors and wholesaler personnel support on all Copeland compressors, condensing units and onboard electronics ,” Banas continued. “A specialist must be readily available to support field issues and answer technical questions about Copeland products at the wholesaler counter, by phone or, if warranted, in the field.”

Two Copeland Technical Specialists Program classes have been scheduled for the first quarter of 2015:
• March 2-16
• March 23-27

For more information on Emerson Climate Technologies or to find a distributor,
contractors should visit the Emerson Climate Technologies website at
http://www.EmersonClimate.com.
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About Emerson
Emerson (NYSE: EMR), based in St. Louis, Missouri (USA), is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial and consumer markets around the world. The company is comprised of five business segments: Process Management, Industrial Automation, Network Power, Climate Technologies, and Commercial & Residential Solutions. Sales in fiscal 2014 were $24.5 billion.
For more information, visit Emerson.com.

About Emerson Climate Technologies
Emerson Climate Technologies, a business segment of Emerson, is the world’s leading provider of heating, air conditioning and refrigeration solutions for residential, industrial and commercial applications. The group combines best-in-class technology with proven engineering, design, distribution, educational and monitoring services to provide customized, integrated climate-control solutions for customers worldwide. The innovative solutions of Emerson Climate Technologies, which include industry-leading brands such as Copeland Scroll™ and White-Rodgers™, improve human comfort, safeguard food and protect the environment. For more information, visit EmersonClimate.com.

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