HVACWebConnection.com Home Page


     Search     

 
 
 

 


  Connect to your HVAC Community  

 
  

 

 

 


   

            
 
HVAC INDUSTRY NEWS
Source Refrigeration Selects Softechnologies and Kony to Deliver Versatile and Productive Field Service Solution.

 
Kony Solutions, Inc., the leading mobile and multi-channel application platform provider, and Softechnologies Corporation, a global workforce management solutions and professional services provider, today announced that Source Refrigeration & HVAC has selected the pair to drive a coordinated field service solution for over 600 field service technicians who repair and maintain mission-critical refrigeration and HVAC systems for customers throughout the US.

It was also announced that Softechnologies has become Kony's first Certified Training Partner for the Americas, Europe and Australia / New Zealand.

Driving Increased Field Force Productivity

Source Refrigeration & HVAC's new field service solution enables the company to broaden the types of devices its mobile technicians can carry, while streamlining field service from the initial customer call, through scheduling and dispatch, to work order provisioning and management. "Softechnologies has been an integral part of our success in automating our field service operations. They have provided us with insightful advice and excellent technical resources," said Hal Kolp, VP of Information Technology at Source Refrigeration. "The Kony solution gives us options for a wider variety of devices in the field, including iPhones, which are increasingly popular with our workers. It's the type of multi-channel capability that will enable our field technicians to be productive from any location, over any network, for any task."

Previously, Source Refrigeration relied on a mobility platform that limited the company's ability to push work orders, parts lists, route information, and alerts to its mobile workforce. By migrating its environment to the KonyOne Platform utilizing Softechnologies' professional services and field service expertise, Source expects to improve field force productivity by giving its technicians access to mobile apps and devices that are easier to learn and use.

"Field service workers need instant access to detailed information to ensure their first-time fix rates are high and that customers are satisfied with their service," said Vance Blakely, president and CEO of Softechnologies. "By selecting Softechnologies and Kony for this important function, Source has clearly indicated that investments that improve equipment quality and customer satisfaction are extremely high on its list of priorities."

 

Story continues below ↓


advertisement | your ad here


Softechnologies Achieves Kony-Certified Training Partner Status

Kony and Softechnologies also announced Softechnologies' qualification as Kony's first certified training partner. As a Certified Training Partner, Softechnologies will deliver developer training to Kony partners and customers across a variety of locations in the Americas, including Kony's Orlando, FL training facility, Europe and Australia / New Zealand.

"Softechnologies is an obvious choice to deliver high-quality technical training on our industry- leading platform," said Robin Kearon, SVP, Strategic Alliances at Kony. "Their deep expertise and proven training capabilities ensure that our clients and partners are in the best of hands. It's an outstanding combination for organizations that are serious about enabling their developers to leverage the power and value of the KonyOne Platform."

About Kony Solutions

Kony is the industry's leading mobile and multichannel application platform provider. Kony develops a suite of customizable pre-built apps, the KonyOne(TM) Platform and a comprehensive mobile application management solution, which give companies the confidence and control to quickly build apps once and deploy everywhere -- across all mobile devices and operating systems. Kony's customers include more than 200 Fortune 500 companies, the largest global bank, and global brands such as Hyatt, Huntington National Bank, Konica Minolta, Schweppes, Tyco, and Carl Zeiss.

About Softechnologies

Softechnologies is a technology company that delivers a suite of high-value mobile workforce management solutions Powered by Mobile Command Center(TM) as well as custom applications designed to adapt to and optimize clients' unique business processes. Softechnologies also licenses intellectual property. Softechnologies' clients include Fortune 500 and Global 1000 companies such as Abbott Labs, General Dynamics, Itron, Motorola, Sherwin-Williams, and Telecom New Zealand.

About Source Refrigeration & HVAC

Source Refrigeration & HVAC is the leading independent provider of commercial refrigeration and HVAC services in North America, serving the nation's top supermarket chains, many of the largest convenience store chains and leading telecom and industrial companies. With over 1100 employees and service locations nationally, Source designs, installs, services, maintains and optimizes mission-critical refrigeration & HVAC systems. For additional information about Source Refrigeration & HVAC, please visit www.sourcerefrigeration.com.


                                                       ###

HVAC Web Connection