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| HVAC
INDUSTRY
NEWS |
"As
Seen Online" -- Local Business Finally
Figures Out the Internet (and Newspapers, Yellow
Pages May Feel the Pinch)
A catering company in a suburban Connecticut
town eliminates its Yellow Pages advertising,
which once ran to $12,000 a year, in favor of
promoting its website. For a growing number of
small businesses, local Internet marketing is
proving cheaper, and more successful, than
traditional local advertising.
Norwalk, CT (PRWEB via PR
Web Direct) June 6, 2005 -- People have
talked forever, it seems, about how consumers
are searching online for local products and
services, and how this will siphon millions in
advertising dollars away from print Yellow
Pages, newspapers, and other local media. If
the story of one caterer, who axed his $12,000
per year Yellow Pages advertising budget in
favor of local internet marketing, is anything
to go by, the worm may finally have turned.
As recently as 2004, clients of Small Business
Online, (http://www.smallbusinessonline.net)
located in Norwalk, CT, were leery of spending
anything in the online sphere. Small Business
Online's clients are, for the most part, local
businesses serving a local customer base:
lawyers, realtors, caterers, small retailers,
sailing schools, chiropractors, lumber yards,
to give a sample. In 2004, most were happy to
get a search engine-optimized website online,
and leave it at that. By 2005, a marked change
had occurred. Success in the online sphere,
for these local businesses, led to more
investment in Internet marketing, which led in
turn to more success. Examples: the caterer
who received so much new business from the
Internet that he needed to hire a new
employee. A furniture retailer, with a bricks
and mortar store, who now gets about 90% of
his new business via the Internet. A lumber
supplier who is selling $20,000 flooring jobs
spurred by his website.
The siphon effect? Two out of these three
businesses have already eliminated virtually
all of their print Yellow Pages spending –
in one case, representing a $12,000 a year
loss to the Yellow Pages industry. Their new
Internet marketing campaigns are costing these
businesses less than their old Yellow Pages or
newspaper advertising. The caterer who added a
new employee is now spending about $500-600 a
month on Internet marketing – the equivalent
of a modest Yellow Pages ad or a single
newspaper ad. For this, he is getting a steady
stream of visitors to his website, with a
successful conversion rate into paying
customers. For these small businesses, local
Internet marketing is proving both cheaper,
and more successful, than traditional local
advertising.
A new professional niche is emerging to
support this growth: the local Internet
marketing consultant, or expert on local
search marketing, as it is sometimes called,
who can put it all together for the local
businesses. Such an expert is essential. The
field is strewn with ill-advised offers and
products from companies promising to simplify
the process and bring tons of new customers to
the local business. Some examples of "get
rich quick" schemes for internet
marketing include mass submissions to search
engines (useless); affiliate linking schemes
that will boost search engine rankings (this
one may result in a website actually being
dropped by a search engine);
"guaranteed" search engine placement
(no-one can guarantee this) to name just a
few. Also questionable are "packaged
leads" whereby a vendor provides traffic
to a website for a flat fee. Successful
Internet marketing depends on an integrated
approach, from lead acquisition to sales
conversion. It is useless to drive traffic to
a poorly-designed, single webpage. The
business ends up paying for leads that don't
convert into customers. Contrary to what some
marketers may say, the online space can be
complex, and a local business must maximize
its Internet marketing with a careful
strategy.
Done properly, local Internet marketing views
each business as unique, and creates an
affordable, ongoing marketing plan that fits
the business. Successful elements of the mix
include such things as optimization of the
website both for search engines and for
customer conversion; carefully-planned
pay-per-click campaigns, that deliver quality,
rather than quantity, of leads; online
publicity; appropriate linking campaigns;
submission to local and vertical directories;
special website promotions; customer
email-marketing, and more. The secret is in
getting the mix just right for each business,
and maintaining an ongoing program to keep the
business's website front and center before the
local audience. When carefully-planned and
executed it can bring big dividends to a small
business.
For many local businesses, the question is no
longer whether they should begin to market in
the local online space, but when. Currently,
as Neil Street, sales and marketing director
of Small Business Online sees it, incredible
opportunities are being missed, as consumers
search online for local products and services,
but the businesses do not have an effective
online presence to serve those customers. But
as success stories such as the caterer's, or
the furniture retailer's, begin to spread,
that gap will close, and significant
advertising dollars may soon shift to local
online marketing.
Contact:
Neil Street
Small Business Online
203-299-0889
e-mail protected from spam bots
www.smallbusinessonline.net
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